[sharonanderson]

Hi, what do people do in a situation where we use the customers equipment (hoover in this case) and it breaks down? Normally I just tell the customer and they get it repaired but Ive got a lady now who is saying I need to get hers fixed/replaced as we must have broken it, the brush bar has stopped working and she says there are sparks flying. Its a DC24 Dyson, used weekly for at least 3 years that Ive cleaned for her but Im guessing its a lot older.

[Andrew Griffiths]

Difficult one this, a new brush bar motor is about £25 plus fitting cost if you can't do it yourself.
A new dc 24 complete brush bar is £65 straight swap with the old one.
Its almost cheaper to get a refurb one of ebay for that money.
We never use the customers equipment so we never get into this problem.
We have a vac for non smokers and pet homes only and another for smokers/pet homes.
Sorry can't be of much help.
If you don't want to upset your customer then its a repair or second hand replace. Then we would suggest you use your own in the future.

[dustee]

In future if the customer says you can use their equipment  just have to say
Due to insurance purposes I'm only insured for the use of my own equipment