[Johnny B]

I have a set pattern which works for me.
If someone says can you leave them this time for a trivial reason (obviously building work etc is acceptable) like some of the ones mentioned above, I always say ok and leave quickly.
Then when I'm around next time I purposely leave them again so now their windows are really dirty as they haven't been cleaned for possibly 18 weeks. When they phone or see me in the road and ask why I haven't been around I say "sorry I didn't think you wanted me to continue as I thought you cancelled me" or " sorry I didn't have time to fit you you in as I've picked up another customer to replace you" ( which generally always happens - you lose one gain two you know ) after they plead with me to continue cleaning their windows they NEVER do it again. Or if I really hate cleaning their windows cos of bad payers etc, it's a good opportunity to dump with a final " sorry I replaced you with another customer.
Works for me!!

I do similar, but maybe with more leniency on some than others. Getting busier now, so am culling the worst offenders a little more ruthlessly than before when I was more desperate for the work.

John

[Ian101]

I have a set pattern which works for me.
If someone says can you leave them this time for a trivial reason (obviously building work etc is acceptable) like some of the ones mentioned above, I always say ok and leave quickly.
Then when I'm around next time I purposely leave them again so now their windows are really dirty as they haven't been cleaned for possibly 18 weeks. When they phone or see me in the road and ask why I haven't been around I say "sorry I didn't think you wanted me to continue as I thought you cancelled me" or " sorry I didn't have time to fit you you in as I've picked up another customer to replace you" ( which generally always happens - you lose one gain two you know ) after they plead with me to continue cleaning their windows they NEVER do it again. Or if I really hate cleaning their windows cos of bad payers etc, it's a good opportunity to dump with a final " sorry I replaced you with another customer.
Works for me!!

  like it

[David stewart]

Had one the other day who told me not to bother this time as the husband had power washed them down after cleaning the yard and they're still fine 

I've had that one as well. I replied with a smile that 'I'm sorry to lose you then', to which she hastily replied 'oh but they'll be in need of a clean the next time you're around'. 'Maybe' was my response ...

John

Lol I must add that reply to my list, brilliant!
If they can't notice the difference between being washed with a pressure washer and a pure water system our work obviously isn't appreciated enough!

[heath verrall]

I had one that said her husband was scared of water, no joke she was serious.