[Jakey boy]

Atleaat that's a phone call,

Let us know, as I'm still
Debating weather to buy same system!

[robert mitchell]

just set the system running again today , i noticed today that the waste is flying out and the pure is just a trickle .........its supposed to be 50/50 on this system .

[Jakey boy]

Maybe send it back mate? Look elsewhere?

[robert mitchell]

I'm wondering if it has the wrong restrictor fitted ?

I'm tempted to send it back if I'm honest .

[Jakey boy]

Possibly, I'd send it back mate, get your money back and maybe try a pure freedom setup?

[robert mitchell]

I have emailed them to say I'm rejecting it for all the faults , the tds meter was also faulty.

They sent this reply ;

Hi Robert

That’s ok I think it's a little hasty but if you can have it returned I will arrange a refund.

Roy

I sent a reply saying i expect them to arrange for there courier to pick it up otherwise i will be out of pocket for delivery .

[dd]

Sounds obvious, but I don't suppose you have the restrictor set to flush mode?

[Jakey boy]

It looks like they are very unorganised mate, defo get money back and look elsewhere

[robert mitchell]

Sounds obvious, but I don't suppose you have the restrictor set to flush mode?

It doesn't have a manual flush , it's automatic .

[wfp master]

thought ro-man went bust a few years ago.? is this a different ro-man.?

[robert mitchell]

no idea , they haven't answered my last email yet , i paid by credit card so if they don't play ball i will contact the credit card.

[Spruce]

thought ro-man went bust a few years ago.? is this a different ro-man.?

You're right, I'm sure that the original RoMan ceased trading, but have no idea what happened after that. The website still looks the same/similar as it did previously. If I remember, they were 'off line' for quite some time.

[dd]

I think they relocated to Ireland. Personally I have found them, and Roy, very helpfu, the occasional time I have used them. They are difficult to get hold of on phone and it is often best to email them.

[robert mitchell]

They are in ireland .

Roy seems a nice guy and not really knocking him but what i brought has so many faults i just can't accept it .

They have sent me a sticker from dhl to send it back for a full refund , so assuming the refund gets sorted quickly then the problem is solved .

[robert mitchell]

package picked up today .......just waiting for the refund back to my card.

[Jakey boy]

Good good, hope you get refund soon