I used to work for Thomson Directories. They incouraged lying to customers. It was a "say whatever you have to to secure the sale" mentality. Avoid at all costs. I left as I wouldn't lie to customers and this meant 1) I could never earn the top commissions and 2) I used to p off the managers, although I really enjoyed doing that - so easy to push someone's buttons that is under the whip hand trying to get a team of 20 to hit targets. .