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Leeds

  • Posts: 181
Complaint for starting too early?
« on: November 15, 2014, 07:12:52 am »
Has anybody ever got a complaint from customers for starting too early (waking them up). I tend to work saturdays too!
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Stoots

  • Posts: 6212
Re: Complaint for starting too early?
« Reply #1 on: November 15, 2014, 07:31:14 am »
No but I wanted to start early this morn but waiting till 9. If thats too early then they wont get done coz ive other stuff to do today

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dazmond

  • Posts: 23981
Re: Complaint for starting too early?
« Reply #2 on: November 15, 2014, 07:31:26 am »
i dont start on domestics on a sat before 930am.im working today and i know the old dears thatll be up so ill start cleaning  theirs first! ;)

its not too bad now with wfp but years ago on ladders ......ahem.......ive seen some sights.......both good and very bad!! ::)roll ;D

ive never had any complaints about starting too early.ive never started on a domestic job before 8am in 21 years of window cleaning though! :)
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price higher/work harder!

Dave Willis

Re: Complaint for starting too early?
« Reply #3 on: November 15, 2014, 07:41:45 am »
I've had a few complain when my spotlights shine in the bedroom window.
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Ian101

  • Posts: 7887
Re: Complaint for starting too early?
« Reply #4 on: November 15, 2014, 09:19:30 am »
My normal start time used to about 9.30ish but have recently had a few early starts at 8am ... stating the b leeding obvious but makes a nice difference to days turnover plus sometimes nice to finish at 3.30
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mike1986

  • Posts: 432
Re: Complaint for starting too early?
« Reply #5 on: November 15, 2014, 10:53:19 am »
I had a customer have a right go at me once for starting at 9:15 on a saturday. Since then i wouldn't start before 10am on a saturday, or 8:30 weekdays.
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TomCrowther

  • Posts: 1965
Re: Complaint for starting too early?
« Reply #6 on: November 15, 2014, 02:42:32 pm »
09:15 is almost lunchtime!
Qualify them first and tell them your normal starting time is x. If they say fine then all is good, if not, do them later in the day.
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Sean Dyer

  • Posts: 2947
Re: Complaint for starting too early?
« Reply #7 on: November 15, 2014, 05:14:00 pm »
Weekdays i cant start before 9am anymore but i used to start about 7.45 but would start where i knew they would be up as they had kids / jobs etc

Worked today and didnt start till 10am as its saturday
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Leeds

  • Posts: 181
Re: Complaint for starting too early?
« Reply #8 on: November 15, 2014, 08:48:50 pm »
lost a customer today cos they weren't happy that i did their house at 9! oh well haha
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LWC

  • Posts: 6824
Re: Complaint for starting too early?
« Reply #9 on: November 15, 2014, 10:24:52 pm »
I used to think anything before 9am was un acceptable but recently we've been starting at 830 with the nights drawing in, its dark by 430!

A saturday i dont start till around 10 tho.
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deeege

  • Posts: 5009
Re: Complaint for starting too early?
« Reply #10 on: November 15, 2014, 10:41:24 pm »
My sister in laws windy often turns up at 5 am! Seriously. He works off ladders too and charges her £3.50 for an end terrace, front and back.
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"....and it's lend me ten pounds, I'll buy you a drink, and mother wake me early in the morning."

paulben

  • Posts: 1041
Re: Complaint for starting too early?
« Reply #11 on: November 16, 2014, 03:36:55 am »
I usually try and start at 8 cos I like to finish early . Got 1 domestic I start at 7:30 all about knowing your customers On odd times I work a Saturday I don't start til 9
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Do not steal the government hates competition

SB Cleaning

  • Posts: 4287
Re: Complaint for starting too early?
« Reply #12 on: November 16, 2014, 07:13:23 am »
We start at 8...you get to know the custys you can get there early for.
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