You know the type, cleaning a property and the neighbour walks up in her best track suit saying she needs a regular window cleaner. I said to myself this one wont last past the first clean. Agree a price and do the windows, lovely job says she and I say she you in four weeks, only problem being it had to be a text the night before as gates are locked.
2nd clean, no problems.
I text her the night before the 3rd clean to which I got the reply she wasn't happy with the 2nd clean as the windows were dirty and she thought she deserved a free clean. After further enquiries, she revealed that the windows were clean for a week until a storm hit making the windows dirty. I said my usual 24 hour guarantee speech and outside that I cannot be held responsible for what happens and I especially can't be held to a week after they had been cleaned. Anyway, after seeing the error of her ways, she concluded by saying give them a miss this time but to do them in 4 weeks.
I text the night before as usual to which I got no reply telling me not to bother or whatever. As I cleaned the windows I got the feeling someone was in the house and I hadn't left 10 minutes when I got the text in the finest of queens english, and I quote "Dident get ur txt did want windows clend"
After someone negotiation apparently this meant she didn't want them cleaned.
After a call to pick up payment she is refusing to pay even though I have tried explaining that she told me the month before to leave them to next time, this being next time.
I was always taught to never judge a book by its cover but do you ever get the feeling that your initial judgement of a person when they walk up is nearly always a good guess as to how your experience as their window cleaner is about to pan out?