Chatting to a customer the other day.
He was moaning that at the end of the day when they have to total up takings and complete relevant paperwork etc they will sometimes end up working later than their 6 o'clock finish time. Maybe about 15 minutes.
He approached his manager and asked for extra money but was flatly refused.
However, if they are 5 minutes late for the start of their shift, they are deducted 15 minutes from their wages.
They are on minimum wage.
Is this standard practise?