Says Mr. W to me. We have history from decades ago, and more recently too.
When I was a teenager his father ran the local ironmongers shop and I worked there as an assistant. He was a snooty type then and he hasn't changed in nearly 40 years.
Anyway, I've cleaned round where he lives for over ten years and about 4 years ago he asks me to do his. They were in need of a clean and I said ok on a regular 8 week basis at £20. Detached 30's mock tudor house.
I do the first clean (no price uplift for it) and go back 8 weeks later and his snooty wife says "oh I don't think he wants regular" "I'm sure he did, can you ask him?" "No I'm sure he doesn't."
Off I go.
He sees me next time I'm round and says "Sorry old son, I decided I'd do them myself after all." "Okay" says I "must get on, 'bye."
So fast forward to Thursday and he says "Fancy doing mine? It's the whole house I want doing."
"Sorry old son" says I "I'm far too busy looking after my regular loyal customers ... "