[terri tammy]

does any one know how to deal with blood on the wool velvet carpet? it changed it's original texture after I  dabbed the stain gently.

[terri tammy]

or may be i was wrong about using a cloth dampened in tepid water to dabbed it

[Deep Cleaning Solutions]

Hi Terri ....

When you say changed texture, has it gone fluffy and has the customer said anything about the change in texture.

Also what did you think you where going to achieve by dabbing a blood stain on a wool carpet with a damp cloth?

Have you had any training Terri.

[Chris waters]

I Don't think the texture of a wool carpet will change through dabbing with water, has the customer attempted cleaning it there selves ?any rubbing involved ?

[Kev Loomes]

Is it a viscose carpet? - whereby applying water (or water based liquids) can alter the pile. Was the dabbing with a wet cloth or dry? Like has been said, merely dabbing won't alter a wool carpet - but excessive rubbing can.

[Paul Redden Countryfresh]

As kev says it probably is a viscous carpet, which means there is no remedy
for pile distortion, and the blood will not come out as you need cold water
to flush it out, which causes the texture change, sorry to be the bearer of bad news. 

[Hilton]

He's put 'wool' velvet, I should imagine he knows the difference .
It's probably irreversible pile distortion caused by over aggressive attempt at stain removable either by the cleaner or householder .

[terri tammy]

thanks for you guys advice, but i'm sure it can't be any liquid sort of to deal with, the customer is ped off by that and asking for us to get him a new one which is so $$$$

[Hilton]

what did you 'dab' the stain with ?

[benny d]

I believe hes in Virginia, America
www.tntcleaning.com
 I wondered why he put $$$$

[terri tammy]

Hilton, Benny

I dabbed the stain with water and Hydrogen peroxide 3%, then the texture changed in 5 mins into hard and rough. She claimed us $250 for the carpet, I just paid for that to walk off the nightmare. My fault anyway.

I'm sure I should learn some more from the professionals all around here cleanitup

[*Hector*]

blood initially needs to be treated with COLD water and put a bit of salt in it.
warm or hot water congeals the blood and sets it.

[John Kelly]

Terri, maybe some training would be a beneficial investment. This is basic stuff and if your're going to be taken to the cleaners on a little issue like this then god help you.

[Paul Moss]

I've seen so many posts on ciu lately and I have to just smile.
Both at the posts and some of the answers  

[Jennifer w]

Why's that then Paul?

Regards

Jen

[Paul Moss]

Jen, in a scale of 1-10 , 1 for inexperience and 10 for pro cleaner. Most of what I have seen lately both in asking and in answers are at the lower end of the scale.

So many sell their services as a professional cleaner and quite clearly they are not.

  saves you reading between the lines .

[Shaun_Ashmore]

I agree with Paul but it's an open forum you can't stop people asking questions but there are plenty that lurk but no comments mean no forum.

Shaun

[peter maybury]

not hot or cold, unbelievably blood flows best at body temperature!
Sodium is a great thinner.
Peter