That is a shame. My first 2 machines, and my first course, were Extracta. Those machines were crap, though. The first one had no float switch on the heater, and a couple of times the water stopped at the wand and by the time I got to the machine the element had melted itself out the bottom of the machine and burnt out! Still like their upholstery tool, though, and sold a second hand Scrubba recently for £600!