Guys 50% of customers turn out to be a good investment I'm talking after the first 6 months
It all varies is area dependant too, listen if the window cleaner is average and works to a reasonable standard its always the customer who
Causes canvasser vs cleaner wars have listed a few points
Just remember keeping customers is a luck thing you can do everything right and still loose them.
1) customers will ALWAYS say bad job in order not to say the truth whch was "thanks for the one off call you in a year" Paul owned a round before and I'm
Sure he knows that is a very popular thing to say.
2) the canvasser isn't at fualt what people need to understand is its the customer ... Canvasser tells them how you opperate they don't care all they see is a friendly chap knocking on there door offering to clean his filthy windows that the mrs has badgered him to get sorted for the last year, customer will always agree and nod the customer will be amazed how easy it is and only £15 for his £400k house , now cleaner comes back with a few rules ie pls open gate, pay online , we collect customer thinks hang on this isn't as easy as last
Time I don't really want to open my gate, I want to
Be in and as my windows don't really need a clean I don't think ill
Go out of my way "leave it pls" = angry window cleaner
3)seriously guys the other problem is these people ain't just sitting at home waiting to pay us £150+ per year for 12 or 6 cleans on a basis that suites us they will make you belive that in order to extract what they want , beware of the ones who NOD , aggree ,make you a
Cup of tea and walk on water for you on the first cleans those r the ones who will cancel first