[Mike #1]

The issue is their is not a clearly defined space for a payment reference such as first line of address .

IMHO GoCardess have a poorly designed website which hardly instills  any confidence when trying to get custys to sign up with their bank details .

Personally if someone was asking me to sign up I would be hard pushed to to idle my bank details to a company I had never heard off . Mike

[andyjm1]

I don't see the problem with references, if you can't match the email address to the customer just email them for the details, you only need to do it once!

[Arnold Palmer]

I don't see the problem with references, if you can't match the email address to the customer just email them for the details, you only need to do it once!

That is what I do. The problem is it moves control back to the customer. The ones I have identified most easily have come through while I am at the computer, I can send an email immediately - making it part of the sign up process, why can't GoCardless automate that?

So far I have 1 with an email that does not exist and 1 no-reply. So 2 out of 25, that's an 8% fail rate.

I am rolling this out verrrrrry slowly, with an 8% fail rate I don't really have a choice.

For bacs my failure to identify payments is waaaay less than 1%.

[koopmaster]

Yup, been using it since September.
Signed up my 101st regular customer yesterday.
I love it!

POLE, HOW the HELL did you get 101 signed up on it.   I have a well written invoice and still cant get them to sign.  I have 6 on GCardless but I really want 150 to 200 on it.

What are you doing differently or what are you saying to get so many signed up?

Matt

[PoleKing]

Yup, been using it since September.
Signed up my 101st regular customer yesterday.
I love it!

POLE, HOW the HELL did you get 101 signed up on it.   I have a well written invoice and still cant get them to sign.  I have 6 on GCardless but I really want 150 to 200 on it.

What are you doing differently or what are you saying to get so many signed up?

Matt

Can't say I'm doing anything special bud.
Bad payers it was a case of do it or I'm dumping you (politer than that)
Everyone else, I just 'sold' it.
Oh, and a few I said we were using GCL  instead of a price increase.
I started out wanting £1k a month on it, sailed past that quicker than I thought I would.
Then wanted 100 customers and hit that last week.
Targets hit. Happy days.
Oh, and all new customers on it. (Very few exceptions)

[Arnold Palmer]

GoCardless sorted my issue without delay this morning. Probably would not have been an issue if it wasn't a bank holiday.

[LWC]

Is it just 1% per transaction?

[PoleKing]

Is it just 1% per transaction?

Yup. Upto a maximum of £2 per transaction.
£10, you get £9.90
£100, you get £99
£1,000 you get £998

[LWC]

Is it just 1% per transaction?

Yup. Upto a maximum of £2 per transaction.
£10, you get £9.90
£100, you get £99
£1,000 you get £998

That is really good to be fair. I need to sort this out. I have it setup just not sold it to the customers yet

[sunshine windows]

Got 48 signed up now within about 3 months. Quite happy with that, but would like a few more pita customers signed up.

It would be nice if there was an address line as one of the options when signing up. Going to email them now to see what can be done. If we all send them one it might push them into doing something

[Arnold Palmer]

Got 48 signed up now within about 3 months. Quite happy with that, but would like a few more pita customers signed up.

It would be nice if there was an address line as one of the options when signing up. Going to email them now to see what can be done. If we all send them one it might push them into doing something

I spoke to someone about just that on Tuesday. Think I'll join you in sending an email too.

[sunshine windows]

Emailed them around 2pm, no response as of yet!

[sunshine windows]

This is the response I just received, so it's obviously possible to get address info if you know what you're doing.

Hi Lance,

Thanks for your feedback, and sorry to hear you’re having issues with the service.

If you’re working with a web developer, or if you are one yourself, you’d be able to capture this information as part of an integration built with our API. Unfortunately when using an embedded authorisation link, this isn’t possible.

I’ve passed this feedback on to our developers, and in the meantime please let me know if I can help with anything else.

Thanks,
Helen