If I had itemised exactly what I would do then not done it they could feel short changed but my job was to clean the carpets, when I had finished the carpets were clean ..... exactly what they paid for.
I do see where you are coming from, they could think "I could vac the carpets my selve why pay him to do it"
If I had bonneted all the carpets would you still think I short changed them? ( I guess no) but bonneting is not as deep a clean as HWE so in your way of thinking bonneting as as bad as just vacuuming as it is not giving them a full clean which they have paid for
As for it being reflected in the price..... Did you see I only charged them £380 for a 8 bed house? For that price they were lucky I did more than run around the rooms naked trying to scare the dirt out of the house
It's strange that you pull me up on this but make no comment on this thread....
http://www.cleanitup.co.uk/smf/index.php?topic=180452.0Where someone says they sprayed and scrubbed a carpet then just left it ...NO CLEANING TOOK PLACE AT ALL,!! At least with vacuuming I removed some dirt
Ps; Steve hopefully you see this discussion as I do a bit of cheery banter, I completely respect your views on this