[dave f]

iv been sorting out old custys which ive had over last year or so and  bined. ive weeded out 123, bad payers, dog crap infested gardens etc the list gose on some were good priced jobs.i dont know if its me being to choosey i have a 3 strike rule but some times it dont work .like when you get ready to sack them they pay up or they start to mend their ways after asking to leave gate open or leave money in a particular place .dose my head in some tmes

[PurefectWindowCleaning]

123 jobs you have binned?

Crikey, everyday you must have worked on nightmare houses.

I have only a handful that I would debate throwing away, and funny enough they are friends or family.

[robertphil]

the 3 strike rule is the bible to refer to in all cases .   ive never regret binning a bad un.

[PoleKing]

the 3 strike rule is the bible to refer to in all cases .   ive never regret binning a bad un.

I do. I wonder if I'd've given them one more chance, would they have seen the light.
I know they probably wouldn't, I just wonder.
Especially if it's one next door to another customer.

[Shane O Neill]

Had a customer email me at 10:45pm last night to say leave windows till march ! (& they are loaded !) so just emailed back ,'no thanks will remove you from our rounds thanks for previous business but this gives you time to get a new window cleaner !

[dave f]

well done

[Rayleigh Window Cleaning Services]

Had a customer email me at 10:45pm last night to say leave windows till march ! (& they are loaded !) so just emailed back ,'no thanks will remove you from our rounds thanks for previous business but this gives you time to get a new window cleaner !

Top remark to send back. Dont take crap!

[bobplum]

Had a customer email me at 10:45pm last night to say leave windows till march ! (& they are loaded !) so just emailed back ,'no thanks will remove you from our rounds thanks for previous business but this gives you time to get a new window cleaner !

my heart skipped a beat when i read this, joy

[H2GoKent]

Had a customer email me at 10:45pm last night to say leave windows till march ! (& they are loaded !) so just emailed back ,'no thanks will remove you from our rounds thanks for previous business but this gives you time to get a new window cleaner !

Top remark to send back. Dont take crap!

I agree...but, I have a different view, just charge more for anyone who is awkward etc. so that you stay at the top of your earnings per hour.
It's not always clear why people mess, I had one 'put the windows on hold for a few months' I put the price up went back and they had replaced the windows making the job easier for more dosh.

I have one rule, never take it personal but make them pay more if they mess you around, if they cancel then it's no loss.

The only thing I don't do are dog poo garden houses, everything else is possible, at a price

[dave f]

good words of advise .ive found some times its not untill yove been doing them for a length of time that the hassel starts to creep in, it takes a lot to get my back up.iwill have to be more asertive next year.imo i some times think that some dont take our ocupation seriousley.think we are the stan ogden types .after all its just a nother domestic job they cant be arsed doing imo.

[Shane O Neill]

Had a customer email me at 10:45pm last night to say leave windows till march ! (& they are loaded !) so just emailed back ,'no thanks will remove you from our rounds thanks for previous business but this gives you time to get a new window cleaner !

Top remark to send back. Dont take crap!

I agree...but, I have a different view, just charge more for anyone who is awkward etc. so that you stay at the top of your earnings per hour.
It's not always clear why people mess, I had one 'put the windows on hold for a few months' I put the price up went back and they had replaced the windows making the job easier for more dosh.

I agree, I have some who are away on hols & ask can we leave nxt month,alarm etc or some work been done at house ,I always say fine no problem ...I feel it's good to be a little flexible with people as we are all different but this customer was more like telling me 'right stop till march cause can't b bothered with windows at moment'  so for reason I felt better rid !

[AuRavelling79]

Top reply Shane O'Neill.

Mind you I wonder what reply it would have evoked if you had simply replied "No."