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tlwcs

  • Posts: 2088
Re: customer complaned
« Reply #20 on: October 07, 2013, 07:14:26 pm »
My lads came back last week and said Mr **** has cancelled. Apparently his reason was that our water is killing the grass underneath one of the windows we clean. he said our water is obviously not as pure as we say it is  ???

............so that would be tap water then?

I just don't have the patience to go and see him and try to explain he is a blithering idiot who has no concept of what we do so therefore should keep his crackpot ideas to himself instead of making my apprentice think men above 60 have the intelligence of pond life.

So instead I will replace him with 2 intelligent young mums  ;)

yummy  ;D

EandM

  • Posts: 2182
Re: customer complaned
« Reply #21 on: October 07, 2013, 08:03:05 pm »
I had a phone call a few months ago from someone enquiring about window cleaning.
The caller explained that his window cleaner had retired due to ill health and so required somebody else.
He then asked me if I used the "Brush on a Pole" method to clean windows?
To which I replied "Yes for 99% of the properties I clean."
He paused and then said "Well I don't think that will be suitable and maybe i'll continue looking for someone else."
So I gave him the spiel about wfp cleaning windows/frames/sills every visit and H&S aspects etc.
To which he replied "But I don't see how it can be any good, and my old window cleaner said you can't see what you are doing if you are cleaning an upstairs window while stood on the ground?".
I asked him if his windows had ever been cleaned with the wfp method, to which he replied "No".

So somebody who had never had their windows cleaned by wfp and previously used a traditional window cleaner who had never used wfp.
But had still made up his mind that wfp could not do a proper job and couldn't be convinced otherwise.  ::)roll



Excellent Post that sums the problem up in a nutshell !

TheWindowManChris

  • Posts: 401
Re: customer complaned
« Reply #22 on: October 10, 2013, 09:26:00 pm »
I had a customer today call me back and say

'My windows are still wet' and which I explained 'I cleaned them before the rain'