Ordered a 14 inch wagtail slimline flipper and an attachment I was told would allow it to fit on the end of a water fed pole(taper type connector).
Well, I opened it this morning and there's a 12inch flipper and a useless end cap piece of plastic that won't fit on the end of any of my poles.
Phoned them to say I'd happily purchase the 14inch but expect a discount and all I was offered was free shipping. If I wanted them both I could have ordered them at the same time and still have only paid one shipping cost.
Tried to get them to knock just £5 off the 14inch but they wouldn't budge.
They wouldn't even arrange a courier collection to exchange goods, instead they expected me to repackage it, take it to the post office and ship it myself. (Costs re-embursed once they received goods). I haven't got time for this as I need to use it before the weeks out.
In the end I've kept the 12inch and had the overall cost of the order reduced by 10%. Gee thanks for that
