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bumper

  • Posts: 872
Re: Customer Complaint Damaged Paintwork
« Reply #20 on: August 30, 2013, 01:58:01 pm »
its all down to ware an tare with a shight paint job

EandM

  • Posts: 2182
Re: Customer Complaint Damaged Paintwork
« Reply #21 on: August 30, 2013, 06:47:04 pm »
What makes Leaded paint dangerous, No one eats it and very few go round licking it !!!


If it's on a soffit or fascia probably nothing - it's only really dangerous to the poor sap that sands it down to repaint it !

Richard iSparkle

  • Posts: 2491
Re: Customer Complaint Damaged Paintwork
« Reply #22 on: August 30, 2013, 09:53:54 pm »
The paintwork was cracked and split all over.  I took photos of it when I revisited.  I don't know if we did do it, but it is possible that with the paintwork like that that we did.  With the paintwork in that condition it could have been anything, for example someone running their hand along the paintwork.

I said considering the quality of the paintwork it was fair wear and tear.  She said the paintwork is fine. It was painted by a pro 2 years ago and he gave a 5 year guarantee.  She said the whole bay needed stripping treating undercoating and reprinting, and would only accept her own painter.  I said it was fair ware and tear and I wouldn't be doing anything.  I told her to go back to her painter and use his guarantee because the paint job is not to a good standard and not wearing well. 

I'm off on holiday for 2 weeks now....   8)
iSparkle Window Cleaning

www.isparklewindowcleaning.uk

EandM

  • Posts: 2182
Re: Customer Complaint Damaged Paintwork
« Reply #23 on: August 31, 2013, 11:39:15 am »
I very much doubt that any painter would give an implicit 5 year guarantee. Depending on the age of the woodwork, direction it's facing and humidity or dryness it's impossible to make that sort of statement. He probably told her that the manufacturer guarantees it for 5 years, Dulux do with their Weathershield paints, but I expect that she's giving you an abridged version to fit in with her narcissism. Smartest move seems to be going on Holiday for a couple of weeks !