[one eyed window cleaning]

All you need is a good relationship with your customers!  now your customers and what they want and expect!  and give it  them it, no problem. ;-)  ??

[AuRavelling79]

My default position is to take little nonsense from custies as "it does my head in" to use the professional term; however...

I have a long term custy from my trad days - a large bungalow set in 4 acres of Gloucestershire countryside which I cleaned at £30 every month along with their elderly mother's house at £10 a pop.

This custy is a surgeon and frankly I wouldn't want him anywhere near me as if the state of his untidy disorganised and unkempt house is anything to go by he'd probably leave half his tools inside me at the end of the op!

Anyhooooo, I stopped last year in June after 3 months non payment from custy and one month from elderly mother (who had been a prompt payer but who was now incompetant and relying on her son and d-i-l).

Anyway I knew they'd shout at some point as a similar event happened about five years ago and  I took them back and put my price up from £20 to £30 with promises from them to be better payers. They are simply completely disorganised rather than malicious.

I have passed on work there to a window repairer friend who did a great job putting in new patio door cills and repairing misty panes and who got paid immediately and my daughter cuts the hair of the females in the house with no trouble - so an unusual situation calling for a more reasoned approach.

Anyway after about eight months, Dan the Man says to me something along the lines of "heard anything from Drs' XXXXXXX? Nope says I.

Last month my daughter tells me that they have spoken to her and realise their windows haven't been paid but that the elderly mum died and they wonder how much they owe.

I'm in hissyfit mode and thinking stuff'em - irritating ingrates, grrr etc. But Dan the Man says why don't you just drop them a letter outlining the debt and sorry mum's died etc.

So I do. It's for a £100. They ignore it. Yesterday I said to DtM what a waste of time that was and that if it wasn't for them being my daughter's hairdressing clients I'd tell 'em where to go etc.

Just looked at my on line payments and they've settled the account in the sum of £100.00. 

Now ... do I take 'em back on? 

[sean mcc]

My default position is to take little nonsense from custies as "it does my head in" to use the professional term; however...

I have a long term custy from my trad days - a large bungalow set in 4 acres of Gloucestershire countryside which I cleaned at £30 every month along with their elderly mother's house at £10 a pop.

This custy is a surgeon and frankly I wouldn't want him anywhere near me as if the state of his untidy disorganised and unkempt house is anything to go by he'd probably leave half his tools inside me at the end of the op!

Anyhooooo, I stopped last year in June after 3 months non payment from custy and one month from elderly mother (who had been a prompt payer but who was now incompetant and relying on her son and d-i-l).

Anyway I knew they'd shout at some point as a similar event happened about five years ago and  I took them back and put my price up from £20 to £30 with promises from them to be better payers. They are simply completely disorganised rather than malicious.

I have passed on work there to a window repairer friend who did a great job putting in new patio door cills and repairing misty panes and who got paid immediately and my daughter cuts the hair of the females in the house with no trouble - so an unusual situation calling for a more reasoned approach.

Anyway after about eight months, Dan the Man says to me something along the lines of "heard anything from Drs' XXXXXXX? Nope says I.

Last month my daughter tells me that they have spoken to her and realise their windows haven't been paid but that the elderly mum died and they wonder how much they owe.

I'm in hissyfit mode and thinking stuff'em - irritating ingrates, grrr etc. But Dan the Man says why don't you just drop them a letter outlining the debt and sorry mum's died etc.

So I do. It's for a £100. They ignore it. Yesterday I said to DtM what a waste of time that was and that if it wasn't for them being my daughter's hairdressing clients I'd tell 'em where to go etc.

Just looked at my on line payments and they've settled the account in the sum of £100.00. 

Now ... do I take 'em back on? 

Yes take them back on,these type of people are so busy and paying the window cleaner is well down their list of priorities but i would imagine they would never leave a debt unpaid,dont take it to heart,its not personal.

[C o z y]

You can pick them up again as bin cleaning custies 

Oh yeah true along with the other 1062 bin custies at 3.50 a time every 4 weeks 

Yeah right!! 

[windiewasher]

You can pick them up again as bin cleaning custies 

Oh yeah true along with the other 1062 bin custies at 3.50 a time every 4 weeks 

Im not bothered if you believe me but that is in a radius of 3 miles.
Yeah right!! 

[C o z y]

Yeah, really pleased for you getting over 1000 bin custies in such a short time. So that's about 4K every 2 weeks then?

[windiewasher]

Yeah, really pleased for you getting over 1000 bin custies in such a short time. So that's about 4K every 2 weeks then?

Every 4 weeks.
Just under 4k.
First month will be paying all the canvassers.
Plan is to get 3 or 4 months payments after the first clean.

[C o z y]

The canvassers have got you the custies already? You haven't paid them yet?? What firm was that ?

[windiewasher]

The canvassers have got you the custies already? You haven't paid them yet?? What firm was that ?

They have took the first clean,just local people i know.me and 5 others.

[C o z y]

So have you done the first cleans yet?

[windiewasher]

No in a couple of weeks

[C o z y]

Keep us posted and try not to gag at the maggots 

[windiewasher]

Keep us posted and try not to gag at the maggots 

Will do.aslong as theres no rats.

[lee_dewing]

Now ... do I take 'em back on?

Yes Gold. but tell em everyones on standing order now (white lie)

[Dani J]

Oooohh!! I love it when you come over all macho