We've had nothing but problems with their sales reps, they offered to redesign our website, promises of not to pay unless we were 100% satisfied, it was rubbish, they even used an odd YouTube clip from 2007 and tried to tell me it was new!
They are currently trying to suck up to us but they on't be getting any money out of us.
Have you received a new book? It's very small and cc section is only a few pages for our area.