We have a commercial client in a halls of residence that we do the ground floor communal area for.
The normal procedure on this is pile lift, cimex, bonnet and its done in 2 hours.
We had a TM in for an overhaul and rather than the normal engineer testing the customer requested that we took it on a job to run for a few hours.
So, we used the pile lifter, pre sprayed, agitated with a rotary and pad, extracted with the TM then bonneted off, a couple of whole room dryers installed as we went and job virtually dry at the first area as we were leaving.
I am sure we will all agree this is the most thorough clean we could do on these carpet tiles.
The customer called just as we got back to the office not happy as the big yellow machine hasn't been used. I explained the process we had used removed more soil than usual etc etc but the manager was insistant that the guys return and just run the cimex over it to be sure.
As they are a good customer and the work is very profitable we obliged. Every time they call now (end of each term) they always make sure when booking in that the yellow machine is available and not one of those hose types everyone has.
Just like the crystal green they have had great results first time we were there and now won't accept anything other than the same system again even though things have moved on.