[PurefectWindowCleaning]

Was curious to know how many customers you have on the books that have agreed to your terms and conditions?

Do you hand them a copy before you quote or what?

James

[Chris Cottrell]

Not sure on the exact No's but enough to keep three of us going full time and as far as the T&C's go they are attached to my quote so every single one of the has had them somewhere along the line

Why do you ask?

[PurefectWindowCleaning]

Because in my opinion, I think its crazy having so many 'rules' for the customer to agree to.

I'm not knocking the way you do it, I salute you, providing you get each customer to actually stick to these rules.

I guess if you make customers aware of your T+C's right from day 1, then it would be easier than for example me now trying to get my 500+ customers to agree to something like yours.

You must have turned up to quote a new job, to then be told to clear off after they have read your conditions surely?

[richard jagger]

T + Cs are not a hindrance to business, but on the contery define you as a business. Show me one formal business that does not have T+C.
I have read to often about this subject and feel I should speak out in support of T&Cs
With out them the message you are sending out is do with me what you will.
There seems to be a confusion between a Contract and T +C.
T+ Cs are not in anyway a contract between parties, but a  understanding in what conditions you will do business.  This your customer accepts  or goes else ware to do business. T Cs are not negotiable as the form part of you policies in your business. These T+Cs can be followed by a contract on paper or verbally  were an agreement has been reached. These will be sealed with your signature.
T+ C are a precondition to you doing business by proceeding to doing business will be acceptances of these terms
  All you need do is to make them clear by printing them were the customer will see them on proceeding business. T+Cs are a take it or leave it situation.

[Chris Cottrell]

Well said smithie

James I think I can honestly say I can count on one hand the number of times I had to enforce my terms with my customers I think it helps having them set from day one

[Chris Cottrell]

You must have turned up to quote a new job, to then be told to clear off after they have read your conditions surely?

Yes I also think this must have happened somewhere along the line too but then if the customer doesnt like it they possibly are not the type of regular customers I'm seeking

[richard jagger]

There has been many threads about being professional. I feel T + Cs are a very good place to start. They bring order to your business. Many problems I have read about being  on this forum could have been avoided of only T+C.
 No T+cS = Chaos, stress and have to deal with external problems that are not cleaning glass.