As anybody been having problems with there hose kinking 
I knew who you meant
and if it was not meant for us then the following does no harm anyway!
This is an issue that raises its head as the temperatures reduces in winter time. A hose that is supple in standard temperatures quickly becomes more rigid and harder to use in winter.
If this is pole hose then there are three solutions:
1. Fit a softer pole hose formulation for winter use.
2. Take the hose and submerge in near boiling water to re-condition it before coiling in loose 50cm coils over-night.
3. Just live with it during the winter.
If this is Microbore hose on your hose-reel then there are also three solutions:
1. Fit a softer formulation hose rated for sub-zero temperatures such as our Thermobore hose.
2. Switch to using a hot water system.
3. Just live with it during winter.
If you feel that there is a different issue then please drop me an email on
alex@agardiner.co.uk