the basic problem is kinda as follows.
Canvasser knocks door ,customer is over the moon that someone is coming over to clean windows for £20 they havnt been done in 3 years canvasser says its a monthly thing customer nods head but doesnt care all customer wants is that first clean window cleaner pays canvasser £40 works and gets half his money back customer then says ill call you window cleaner then says i thought it was regular customer says nah i thought i wanted it regular but this will do us for a year
canvasser then gets stick because window cleaner says customer canceled, canvasser then calls customer and the customer will say anything to get out of it for example not happy with work even thou windows were black and not cleaned in 3 years, canvasser then blames window cleaner, window cleaner then blames canvasser and it becomes a vicious circle,
but who is the person that has pretty much no blame?
THE CUSTOMER,
9X out of ten its the customer who is at fualt here think about it somone knocks on your door offering to clean your front for £8 why on earth would you say no? all this regular talk means nothing ,
2 ways around this problem
1, use some kind of contract canvasser will then maybe only get 3 cleans a day working all day
2, work on large volume of customers on a large numbers game
the average i use is 60% stay for 2nd clean 30% quite long term (if you get more then even better)
you have to also make sure you are in profit after the first clean not saying you should pay peanuts to canvasser otherwise he will not work
but needs to be a payment in which you are up after first clean or close if down only by 25% tops and what ever you pay make sure
you can afford to loose it cos guess what come 2nd clean you could loose entire streets.
i personally prefer option 2 its a painful process but walking around with say a 6 clean contract just wont work.