Had one call the other day.........
He described what he did and didn't want done - fair enough
Every time I went to speak - he spoke over me
His words" I know all the mark and stains will come out" - hmm explained no guarantee etc
I checked again what areas he wanted doing and suddenly all the rooms became "small" instead of standard which they started out as
( I know the properties so have a good idea anyway)
As I was working out the price, he said I want it done in the next 24 hours (this was Thursday evening) told him we were already fully scheduled (we were)
Gave him the price, impressing the stain removal bit again, he said "I had a quote £20 cheaper than that from who I phoned before................"
Got out who the other quote was from and knew they wouldn't be that low, so I just suggested to him that if all he wanted was a cheap clean, then he was getting hold of the wrong people
end of chat.......