Ordered myself a new 22SLX online Monday night - arrived Wednesday morning.
Also ordered a resineck with swivel but they sent a non swivel in error so rang them up yesterday Wednesday and explained the problem - no worries says the helpful lady we will send you another one out with a prepaid return envelope for the wrong part to be returned.
Gets another call later on to say postage exceeds the value of the part to be returned so I can have it for free
which was dead handy as I shattered the origianal non swivel resineck that came with the pole when "modifying" it last night.
Cant say fairer than that really