[richywilts]

im thinking of sending out a newsletter to customers in new year covering subjects

phone alert/text alert- these are not a reason to cancel for next day if they want to postpone a clean we should be given seven days notice with a price increase on next clean

price increases in general

dog crap

customer referrals

further services

3 strike rule

late payment charges

if we have instructed them to leave gates open and there not full house will be charged

can anyone think of other things they have problems with customers which i could mention that i have missed

[Moderator David@stives]

The Newsletter should contain what "You can do for THEM" not what "rules" they have to follow

[richywilts]

yeah i thought that dave i sent out a newsletter s couple of years back and got loads of work from it, but im wanting to iron out some problems we are having to deal with which are affecting the business daily

how else do you suggest we put rules in place with customers