[peter maybury]

I do not know about anybody else but I always get a customer to inspect my work before I take payment or leave the premises.
Getting the customer to sign a satisfaction note in this instance would have gone a long way. If your hoses take paint off a surface then the paint that has been removed will normally be on the floor under where it was taken off. You yourself should be aware of these eventualities.
I do carry things like tippex, shoe dyes teak oil etc for these situations. Although they rarely see the light of day, if somebody has been careless they can save a lot of bad feeling.......................................
Peter
www.carpetcleanercardiff.com

[jasonl]

....or a 4 year old near hot hoses /vac hoses that once killed a 4 year old in Scotland.


I would go and look and talk it through

wow i didn't know that have you got the press link for that, fancy using it to scare the bejesus of of some cutomers

It was about 15 years ago , the child put the vac hose over its mouth and the op turned  it on outside the property . Horrific results.

[wynne jones]

As well as making sure customer is happy with everything when done, it's also good to point things out you notice BEFORE you start - take pictures. Both on what your working on and on things around you.

Customers live with scuffs and dents in their paintwork but suddenly notice things afterwards. Drop sheets, corner guards, tie things off etc - something which takes time and why I can't do cheap. 

[Russ Chadd]

Silly question but what type of customers were they? wealthy? nice house etc?

I have experienced similar customers in the past and they (only 2 ) were both wealthy! nothing better to do than pick on the "working man" never satisfied and constantly trying to get you to do extra work for free.

For the record i always make a point to walk the customers around the house before i start to point out issues with anything from a spot to furniture which i may or may not be able to move etc.. then once a price had been agreed i would complete the work and then show the customer what i had done before they pay.

I guess once a customer has paid for the service they are accepting that the work is satisfactory... or they would refuse to pay on the spot, customers who have had time to think about getting you back to blame you for damage you may or may not of inflicted on their property are out to get what ever they can get.
Maybe we shoud have a blacklisted "wall of shame" on this forum for dishonest and troublesome customers?? lol 

[davep]

I was parked next to a jag, guy came out asking for my card. Presumed he wanted some work doing

He said ok now I can call your boss - you just dented my car with your door!

Erm no I never I said, opened my door and it was impossible for his dent and my door to meet.

Chancer  :

[Gary Humphreys]

Tippex....fantastic!

Thank you Peter Maybury