Bob - are you in South Lanarkshire? sorry like most dumb english southerners my Scottish counties knowledge is pretty weak - anyways they SL are joining the Buy With Confidence scheme which I think is a really good idea - you get a reply paid card with our scheme here in hants which includes a short and sweet customer feedback scheme - just google Buy With Confidence - it is better than paying thro the nose for checkatrade etc - the website is a bit weak but I find people here at least have heard of the scheme and value having an independent come-back avenue should they need it