Interested In Advertising? | Contact Us Here
Warning!

 

Welcome to Clean It Up; the UK`s largest cleaning forum with over 34,000 members

 

Please login or register to post and reply to topics.      

 

Forgot your password? Click here

Pages: 1 [2]  All

colin thomas

  • Posts: 813
Re: When do you get the customer to sign?
« Reply #20 on: July 07, 2011, 06:33:32 pm »
don't know how i've got by all these years, never had a customer sign anything and never a hint of unpleasantness, what am i doing right?

colin   ;)
Logged
colin thomas

JandS

  • Posts: 4250
Re: When do you get the customer to sign?
« Reply #21 on: July 07, 2011, 06:42:20 pm »
Written quotes for commercial.
Same with invoices.
Will give an invoice only if asked for domestics.
Very rare I get asked.
Why make work??
Don't even do a survey for domestics, book 'em,
turn up and do the job, get paid, leave a card and
onto next one.


John
Logged
Impossible done straight away, miracles can take a little longer.

Dave_Lee

  • Posts: 1728
Re: When do you get the customer to sign?
« Reply #22 on: July 07, 2011, 06:57:27 pm »
Getting customers to sign this and that, makes the relationship far more formal than necessary.
I believe that by doing that, can cause your business harm. Better to keep an informal relationship with domestic customers.
You want them calling you by your first name rather than Mr .....
Dave.
Logged
Dave Lee, Owner of Deepclean Services
Chorley Lancs. Est 1980.
"Pay Cheap -You get Cheap - Pay a little more and get something Better."

Simon@arenaclean

  • Posts: 1054
Re: When do you get the customer to sign?
« Reply #23 on: July 08, 2011, 01:06:43 am »
Never got a customer to sign anything but always do a quote sheet and always issue an invoice. Staggered the amount of times i'm offered a deposit though.
Logged

markpowell

  • Posts: 2279
Re: When do you get the customer to sign?
« Reply #24 on: July 09, 2011, 10:40:39 pm »
Been at this game now 18 years and never used a disclaimer, got insurance and legal protection in place in the event of any problems. As simon says it makes the customer on edge imo. Mark
Logged

Billy Russell

  • Posts: 1620
Re: When do you get the customer to sign?
« Reply #25 on: July 10, 2011, 10:19:41 am »
I get the customer to sign when i've convinced them not have the £8.99 clean!!!!!!!! ;D
Logged

cozy

Re: When do you get the customer to sign?
« Reply #26 on: July 10, 2011, 11:35:30 am »
We take a deposit and invoice every customer. All commercial and nearly all domestic jobs are invoiced by post. Domestic cash jobs still have to pay a deposit.
Logged

Doctor Carpet (Ret'd)

  • Posts: 2024
Re: When do you get the customer to sign?
« Reply #27 on: July 10, 2011, 01:57:45 pm »
I'm amazed at the number of times I've been asked by whoever is "supervising" me on a commercial clean whether they need to sign something.

I presume they mean a form to confirm the cleaning has been completed.

I've certainly never bothered with this. It's a bit like that other recent thread about ISO9000, it just seems to create more needless paperwork. And besides, I've always taken the view that the client will pay me irrespective of whether I've had the cleaning signed off. And mores to the point, they won't pay me if they are not happy with the work, irrespective of whether the "supervisor" has signed to say you've completed the cleaning.

Rog
Logged
Diplomacy: the art of letting other people have your way
Pages: 1 [2]  All