I had 3 fronts in one street all near each other, only had them 6 months so this was the 3rd clean (2 monthlys)
History of customer
1st clean WFP tops ,trad bottems
customer pays happy
WFP tops trad bottems
Customer sends cheque little late but not to late i remember calling to remind her after 3 weeks she said she post it yesterday)
3rd clean WFP top and WFP bottem
customer was out but comes back after 30 mins calls me on my phone and starts
shouting at me "my windows my windows!!!! what have you done you have left them ALL wet !!! , im gona have to pay for someone els to clean them heyyyyy!!
I says "please relax its pure water bla bla bla, " no its not its going to leave streaks everywhere" i said to her i have cleaned your home this method from the start only difference was you never seen your bottom windows wet as i used the old method on half your house.
i said only problem you may see is if you have any poor paint work you may see a little.... then she said i beg your pardon? my paintwork is of high quality thankyou very much.
My god in the end i asked her to call me tomorrow when its dry and then decide call me if any problems ill re clean it etc rince off more on offending windows... she said ok
no call for 2 weeks. then this morning 8.55am saturday (day off) she calls me and says hello , yes it took 2 weeks for the water to dry lol!? we ONLY NOW have had a chance to see we are not happy and i will not be paying you do not come back then hangs up before i had anything to say.
she calls back in 5 mins again , it seems she wasnt satisfied that her call and refusal to pay did not effected me as i did not try and argue back. she then said may i ask a question , ......
what does all this work guarantee mean? so i said it means if you give me a chance ill redo the window which you feel may not have been cleaned to a good standard she said what right now saturday morning at 8.55am i said no monday, she then laughed and said no im gona have to pay someone to clean these windows i want you to stay away and im not paying! hangs up again
customer must have forgotten that she is paying for me to keep her windows clean the 1st clean took care of that now she wants to pick about,i forgot to tell her if she uses me when she wants its 4x clean.i wont be going back thou lol
I once suggested to a customer that she take out her anger on what was REALLY bothering and just walked away.
It's seldom about their windows. More likely about something unrelated that's bugging them elsewhere in their lives.
I don't normally get into situations like this these days because the argumentative ones were ditched long ago.
If I don't feel that I can have a reasonable conversation about what the problem is then I just walk away. If they owe me a lot then they will probably get reminder letters until they pay.