i been doing a bungalow for about 18 months. now owner has pointed out a smear on her kitchen window, first complaint in 18 months as i felt she was a valued customer i said i would do the next clean for free, which i knew was to much of a give-a-way.
any how the next time i was due i didnt go....simply because she said she wouldnt pay if there was smear. i stress it was just one smear on one window.
so i thought i could replace her custom with someone else..
but was not sure if i had done the right thing or not ??..... i was just so offended
andy