[Pristine Clean]

Hi Guys,

I am not sure if any of you have offices with PBX or PABX systems. We are expanding well and its now time to move to offices.

We have had a look at some offices but we need to have the telephone systems installed. Do any of you have PBX systems installed in any of your offices? A PBX is basically a telephone systems that has several lines  attached to it. It also has auto q attendant and several extensions. Also on hold music and select 1 for sales, 2 for support etc.


Just wondered if any of you have these and or recommend any....

Just in case any of you sales guys jump in, I am not interested in Hosted PBX SYSTEMS


Dave

[Alan McTernan]

Not sure about a PBX system as we have our 4 telephone numbers coming into one on a standard line.

The guy who does ours is Geoff Raynsford@ 5 Rings Telecom (his company). (No Contracts) Give him a call and mention me!07958 322129

Hope this helps?

Regards
Alan

[martin19842]

Hi there

BT used to have a system where all the hardware was in the exchange and all you had were the handsets, you might like to enquire along that route

regards

martin

[BDCS]

www.j-wallerservices.co.uk This is the bloke who did our cat 5 through our house and the phone points

[Pristine Clean]

Thanks for the replies.

I have a look.


Cheers

Dave

[Nick Vassilev]

Hi Dave.

I'd recommend Panasonic - reasonable cost and built to last. I think you can get a second hand one pretty cheap on ebay. People are selling them when they upgrade.

There are new ones (Avaya) coming out quite often, with different features, VoIP, PC connectivity etc. Recently had a quote to get an upgrade to Avaya IP 500 but the quote was well in the thousands so I will be sticking to my 6 year old Panasonic TDX-15.

The most important thing is reliability, features come second. At the end of the day you need programmable call distribution, internal calls between extensions, call transfer, voice mail, auto q (never really used the auto q - clients prefer a live person picking up the phone ) and that's about it. The Panasonic TDA 15 does all that + more.

Good luck!
Nick

[Pristine Clean]

Yes we were looking at that yesterday.

Thanks for the input

Dave

[Office Cleaning Company]

We have a panasonic and it works fine, but my advice is to steer well clear of a pbx, once you've got it, it is much more difficult to change to something else. We've tried to downgrade & upgrade the lines etc over the years and it is always a problem.

Plus there is usually the cost of an engineer, I'm pretty good with computers/coding, but the panasonic system is a right pain to set up, let alone if you want get a non tech person in the office to do a simple thing like check voice mail - they have to press about a dozen buttons.

 If I could get rid of the existing system (without all the phones being out for days) I would, and I would look into VOIP and virtual/hosted systems, they are much cheaper and offer a lot more flexibility and functions than pbx.

[dianegreenwood]

Hi Dave

In my last 'proper' job I was an Office Manager and our telephone system initially was BTs featureline. It was the best option for us at the time without having to buy any special equipment except the phones.  It worked really well and we had several extensions on one line with the ability for a phone to ring down the line until its answered, etc.

I would say its probably the cheapest option for getting set up with no hardware except phones and therefore no engineers needed!

Cheers

Diane