Had a customer from day 1 from when I was partime (Feb this year)
Been great payer cheque in post regular but last 2 months nowt.
Paid her a visit this morning expecting sorry dont need you anymore or simlair .... turns out her mum had died after being ill over the last 8 weeks
She was very apologetic and paid me there and then.
Glad I didnt just drop her ..... decided I will always give them a call when bills are over 2 cleans to find out any problems