Placed a tiny order for just 2 new belt pouches yesterday. They were only £5 each & the delivery was £4.
Off their own back they reduced the delivery charge to exactly what it was= £2.65 with a padded envelope!
They arrived today & are of excellent quality.
I know this doesn't amount to much but it's the fact they didn't profiteer from the standard online postage charge.
I like little touches like that from a company, it gives a good vibe & confidence in them.