i WOULD LIKE TO SAY :my cleans are very pleasing results[1st clean] but to keep the customers happier I now give them the once over with a squeezy as a matter of course.
This takes only a few minutes as I dont detail at all,if the customers can see the result down stairs they arnt going to moan about upstairs,now if it were perfect upstairs and spotty downstairs that would be a diff story.
This change over period is a major trauma to some people even though youve spent ages telling them all about the system,they still carnt get to grips with it [esspecially the old dears]
My customer satifaction is paramount,and what I say I can do I will do.
No doubt people can do a 1st class job 1st time,[but everytime ]
Im afraid I know that you carnt.So my advice was for the 1st time into wfp users , to help them to achieve confidence of using the pole and still achieve a good result 1st time.
When I first started in wfp 3 yrs ago, knowone was there to give me advice no training was available .It was more like buy now and find your own way, a very worrying time for me.
If I can stop one window cleaner from having an heart attack
[when you see the results of your 1st 1st clean] go pear shape then my advice is justified,
Dont forget this was advice given free,to help not to boast [Ican get it right 1st time etc etc]
THIS ISNT A POP AT ANYBODY ,
but Im sure they know what I mean when I say[ there for the grace of God go I.] BEEN THERE ,GOT THE TEE SHIRT etc etc.
gaza