I think it's a shame. A few years ago RO-man was brilliant. Loads of us made our first foray into WFP on the great advice and excellent products RO-man offered.
I had a 300gpd pumped system which I sold on when I got my 40-40 (also from RO-man)
Both systems are still working perfectly.
You could rely on Neil to get back to you within 24hrs and he's even phoned me at 10.00 on a Saturday evening to sort out a problem
The last couple of years I believe he's had personal problems which apparently have impacted on his business activities. Shouldn't have happened, I know especially as so many people relied on him for essential supplies and advice, but how many of us are guilty of allowing personal issues to interfere in our business activities?
I for one will miss him.
Ian