"My wifes eyes are stinging cos the carpets smell so bad!" My wife relays the disgruntled gentleman's message to me as I come through the door. I make an about turn and get myself up to the house pronto.
I went in and said "Well the smell's still there, but it's not anywhere as bad as yesterday, is it?"
"Er, no!"
"It will improve I can assure you, I see what you mean about the stinging eyes though, have you been painting?"
"Well you know I have, I've just gloss painted the skirting and door frames in whole house!"
"Mmmm, I can't think why your wife's eyes are stinging!"
"Chemical reaction" he jumps in and says "Your chemicals (M/S and Prochem Odour Fresh) must have reacted with the ones I used withthe DIY machine!"
"But you said you'd never used one" I say
"No, you asked if I'd ever used the Rug Doctor, and I used a different type of DIY machine!" Comes the smart arse reply!
"Well it's obvious you've overwetted the traffic lanes when you've cleaned and it's came back to haunt us!"
"But that was ages ago!" :
He said.... Unbelievable!!!!!
They don't want their money back, I will endevour to bite my lip and do my best by them! Customer's always right
What a nightmare!