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MJH

  • Posts: 901
Taking over from a sacked wc.
« on: July 07, 2009, 01:59:41 pm »
For the last few years i have been mainly commercial after selling a large residential round.

Last week one of my well off commercial customers asked if i could clean his house as he has just sacked his own cleaner for as he says being crap.

I feel a bit bad because since then he has contacted his neighbours and 6 of them want me to start!!

I don't like treading on toes (residential) but these are well priced and handed to me on a plate.

Your thoughts please?

Matt
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Dean Taberner

  • Posts: 4164
Re: Taking over from a sacked wc.
« Reply #1 on: July 07, 2009, 02:07:36 pm »
Clean them :P :P :P
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Operations manager at J.V Price Ltd

http://www.thepricegroup.co.uk

johns window kleen

  • Posts: 406
Re: Taking over from a sacked wc.
« Reply #2 on: July 07, 2009, 02:08:34 pm »
Well if you dont do it someone else will. If its not the stuff you sold I can't see the problem. Youv'e not undercut anyone, they've all sacked the guy cos he does a poor job.
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MJH

  • Posts: 901
Re: Taking over from a sacked wc.
« Reply #3 on: July 07, 2009, 02:09:52 pm »
Quote from: deantaberner on July 07, 2009, 02:07:36 pm
Clean them :P :P :P

I guess customers should have a good service, if 6 don't want him he must be poor, i have never lost one for being crap nevermind 6.
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DaveG

  • Posts: 6347
Re: Taking over from a sacked wc.
« Reply #4 on: July 07, 2009, 02:14:47 pm »
I would say if you can do a good job and the old w/c cant, then get yourself in there mate. They obviously arent happy with him .....
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You can't polish a turd

MJH

  • Posts: 901
Re: Taking over from a sacked wc.
« Reply #5 on: July 07, 2009, 02:17:03 pm »
Quote from: H2ose on July 07, 2009, 02:14:47 pm
I would say if you can do a good job and the old w/c cant, then get yourself in there mate. They obviously arent happy with him .....
[/quote


Thanks commercially i am ruthless but i felt a bit bad for this chap as i guess he has done them for a while.
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DaveG

  • Posts: 6347
Re: Taking over from a sacked wc.
« Reply #6 on: July 07, 2009, 02:35:12 pm »
I could understand if he had done a first clean with wfp and didnt explain to the customers what might happen after a first clean, but if he continually does a bad job then really its his own fault?
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You can't polish a turd

NWH

  • Posts: 16952
Re: Taking over from a sacked wc.
« Reply #7 on: July 07, 2009, 03:19:14 pm »
Chances are he`s a nightmare customer lol. ;D ;D
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DaveG

  • Posts: 6347
Re: Taking over from a sacked wc.
« Reply #8 on: July 07, 2009, 03:20:56 pm »
Quote from: NWH on July 07, 2009, 03:19:14 pm
Chances are he`s a nightmare customer lol. ;D ;D

good point NWH!!!!
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You can't polish a turd

NWH

  • Posts: 16952
Re: Taking over from a sacked wc.
« Reply #9 on: July 07, 2009, 03:44:08 pm »
Believe me many that i have taken on due to this excuse are a pain in the harris pole lol,people like this don`t want a regular WC they just want you to clean them once a year,they more than likely thought that every 2 months was way to often or something similar to that.
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tomy jackson

Re: Taking over from a sacked wc.
« Reply #10 on: July 07, 2009, 04:23:38 pm »
if he was a bad custy hed be one on the comershial ,go and wash em and stick a beter price in , ;D ;D ;D ;D
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MJH

  • Posts: 901
Re: Taking over from a sacked wc.
« Reply #11 on: July 07, 2009, 04:24:58 pm »
Quote from: NWH on July 07, 2009, 03:19:14 pm
Chances are he`s a nightmare customer lol. ;D ;D

Ive cleaned his offices for the past couple of years, he's a sound customer so no probs there.
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johnny_h

  • Posts: 689
Re: Taking over from a sacked wc.
« Reply #12 on: July 07, 2009, 04:49:59 pm »
you didnt go looking for the work the customer has decided to use your service instead i dont see a problem with that if he worked for you and was no good would you keep him on coz you felt sorry for him?
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AUDI VIDE TACE

GWCS

Re: Taking over from a sacked wc.
« Reply #13 on: July 07, 2009, 05:50:43 pm »
If you dont clean them, you may find the commercial guy might find another cleaner to do his house, and then do his commercial unit - where are you going to be left?

Get on and do the commercial units place at least, stick your prices up a bit for the other places, so at least if you do them, you get good money.

If anything is said about why your not charging the commercial guy that much, then say its a favour because you do other work for him.

Depending on what they do for aliving you could end up getting some more commercial work, for a slightly reduced home cleaning.
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MJH

  • Posts: 901
Re: Taking over from a sacked wc.
« Reply #14 on: July 07, 2009, 05:58:58 pm »
Quote from: GWCS on July 07, 2009, 05:50:43 pm
If you dont clean them, you may find the commercial guy might find another cleaner to do his house, and then do his commercial unit - where are you going to be left?

Get on and do the commercial units place at least, stick your prices up a bit for the other places, so at least if you do them, you get good money.

If anything is said about why your not charging the commercial guy that much, then say its a favour because you do other work for him.

Depending on what they do for aliving you could end up getting some more commercial work, for a slightly reduced home cleaning.

Thanks, i wanted to get away from the domestic scene hence why i sold most of my work, but as you say it pays to keep people happy,
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kenaltobelli

Re: Taking over from a sacked wc.
« Reply #15 on: July 07, 2009, 06:03:55 pm »
its dog eat dog and youve gota be a staffy to get on ;)
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martinsadie

Re: Taking over from a sacked wc. New
« Reply #16 on: July 07, 2009, 07:26:47 pm »
Quote from: MJH on July 07, 2009, 01:59:41 pm
For the last few years i have been mainly commercial after selling a large residential round.

Last week one of my well off commercial customers asked if i could clean his house as he has just sacked his own cleaner for as he says being crap.

I feel a bit bad because since then he has contacted his neighbours and 6 of them want me to start!!

I don't like treading on toes (residential) but these are well priced and handed to me on a plate.

Your thoughts please?

Matt
im getting a lot of these lately with people sacking the wfp cleaner  ;D ;D
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kenaltobelli

Re: Taking over from a sacked wc.
« Reply #17 on: July 07, 2009, 07:29:43 pm »
  this could start flaming ;D  stan
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Rob.Hall

  • Posts: 1075
Re: Taking over from a sacked wc.
« Reply #18 on: July 07, 2009, 07:35:28 pm »
Iv picked up quite a few from comercial boys who are not happy with there trad w/c. Loads of smears etc......... ;)
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MJH

  • Posts: 901
Re: Taking over from a sacked wc.
« Reply #19 on: July 07, 2009, 07:39:49 pm »
Quote from: Stan The Man on July 07, 2009, 07:26:47 pm
Quote from: MJH on July 07, 2009, 01:59:41 pm
For the last few years i have been mainly commercial after selling a large residential round.

Last week one of my well off commercial customers asked if i could clean his house as he has just sacked his own cleaner for as he says being crap.

I feel a bit bad because since then he has contacted his neighbours and 6 of them want me to start!!

I don't like treading on toes (residential) but these are well priced and handed to me on a plate.

Your thoughts please?

Matt
im getting a lot of these lately with people sacing the wfp cleaner  ;D ;D

He was a trad man with b and q ladders ha ha ha
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