[Ryan Smyth]

I think this subject may have been touched on before but how many of you offer different cleaning packages ie basic,standard,premium priced accordingly obviously.Is this effective?

Ryan

[Shaun_Ashmore]

You will have to go out and see the customer or it gets confusing over the phone but yes it works well and gives you scope to negotiate price on bigger jobs.

Shaun

[Mike Halliday]

lets wait for some idiot to give the stock reply when anyone ask this question;

  we have only one level of cleaning...... thorough, why give sub standard cleaning? : :

[derek west]

we have only one, ahem!!!
interesting subject ryan, over to you guys. :
derek

[Ryan Smyth]

The more i think about it i think its a good idea, i agree shaun you have to go to the customers home
and the standard of clean is not an issue its the different "bolt ons"that can be added but id say your right Mike someone will pick it up that way :

Ryan

[Ken Wainwright]

I would prefer to offer one standard of cleaning, as Mike said :  If you are offering different levels, I would work from the base of the clean and upgrade to protector, then to protector with a (limited) free callback for spots and spills and traffic lane clean at 6.9,12 months etc. as appropriate.

Safe and happy cleaning
Ken

[Colin finney]

For what its worth I am not prepared to offer my customers anything less than a full clean because to do so means that you  are prepared to miss out part of the process unless the customer is willing to pay extra for it.  The top clean the one you should be offering everyone is only something you will do for a premium and will happily sell a lesser quality job even though its not the best. Sell add on yes but shave parts of a professional specification off not likely. Is t really a good thing to leave a customer wondering how much better there carpet may have looked if only.
Col

[Ryan Smyth]

There are different levels of service in nearly every business for example off the top of my head,car valeting but i was thinking along the lines of what Ken said.

Ryan

[Ricky M]

mike , Shaun + Ryan, I sort of agree with you but would this selling method really only work on the wealthy or would mr/s average earner go for this ?

[Mike Halliday]

www.cleanitup.co.uk/smf/index.php?topic=65894.0

here yea go inc; the idiot stock replies

[Ricky M]

Mike how do you folks do that ? go back to old threads etc , Im 6/7 months into using a computer !! 

[derek west]

thats a thought.
where is mr straker?
has he been banned, or has he gone totally eco by using a bike, therefore not having enough time to post on here? 
derek

[dave123]

I bought this up about 2 weeks ago .Funny enough the replies haven't changed .Well having spoken to various people  existing customers and new ones , I've decided to go with it as as the majority seemed to approve .As I mentioned before ,this guy over my neck of the woods still has loads of work with 3 cleaners doing 5 jobs a day .He pays them an average of 650 a week each and pulls in about 1500 for himself. This is all year round . Getting to the age now where that would suit me fine ,sitting on my backside ,taking the bookings ,whilst i haave cleaners out there earning me money .

[Shaun_Ashmore]

Who when cleaning a carpet puts scotchgard in with the price? always leaves a bottle of cleaner? washes the skirting boards?

Surely these woud be above the best cleaning??

The idea of the package system is to choose between me me and me, so you could offer a LM clean, HWE, HWE with bells and whistles between you and the customer an ideal clean is there to be chosen knowone is offering inferior cleaning.

Shaun

[Ricky M]

Derek Mr ECO straker is still on other channels !

[daysdeepclean]

thats a thought.
where is mr straker?
has he been banned, or has he gone totally eco by using a bike, therefore not having enough time to post on here? 
derek

Maybe he's too busy cleaning ovens

[Colin finney]

Shaun
I disagree with that surely you don't think that lm is the equal of hwe or hwe with bells and whistles as you put it so if you offer lm and the customer takes it then she's getting an inferior clean to what she would have got had she paid more. I think the problem here is that some carpet cleaners see themselves as salesmen first and foremost and cleaners second and the poor old customer has to decide between three choices of cleaning system that she knows nothing about and the choices she has got are based on price and not on what is required to get her carpets clean.
I've been in this business for 20 year sor so and I have built my success upon giving every customer the best, no corners cut, no flashy sales techniques weighted in my favour just good honest quality every time.
Col

[Ken Wainwright]

I know that my business and marketplace are a little different to the norm, so perhaps I can afford to work this way, so here's my view.

We are the experts in our field. He have had the training. We have made the investment ito our business'. We know the systems and chemistry.  It should be a technical decision on our part as to how the carpet should be cleaned, whether this be VLM, LM, rinse/extraction or a combination system.  The prospect is not qulaified to choose which is the best way to clean any particular carpet. We are. The days of 3 days drying for a carpet and 5+ days for a suite are long gone for professional cleaners, so short drying times are not really much of an issue.

As already discussed above, options are best left to add on products and services.

I know the counter arguments, and whichever way you look at it, they will be put forward as a tool to close a sale. By offering "The best clean only" isn't about one system or way of working, it's about using the most appropriate system(s) for a particular installation and executing it to the highest standard.

Fire away, I've got broad shoulders

Safe and happy cleaning
Ken

[Colin finney]

Ken
Spot on. The way I see it is people call us in because they want their carpet cleaning and it is our job as professionals to do whatever it takes to get it clean and not seek to take advantage of there ignorance about the various syetms and prices.
Say you were called in to clean a real minger and you offer the three systems and the customer goes for lm, so you clean with lm and the customer gets a nearly clean carpet and that means that your are nearly a professional because you should have done whatever it takes to get that carpet perfect. I'm not suggesting that is what Shaun does but some people will take the attitude that sod it thy aren't paying the price i want them to pay so they can have second best.
Shaun says the idea of the package system is to choose between me me,  and me which in my view is a terrible atitude  because it means the the person least qulified to make a decision about what it will take to clean that carpet clean is forced to do so but not on a technical basis but on price basis and that is wrong in my opinion.

Col

[clinton]

A guy near myself who was an ex chemdry tried the gold silver and bronze service and was not a  productive move as most then wanted the gold service for the price of the bronze :

There again what works for some doesnt wor for otheres so guess least it might be worth a try