Kev you're 100% correct there, the machine at base is a very good machine. The end tools are not fit for the job.
I have my ideas which will resolve the problem but this would end up me spending more money which I would begrudge doing after spending £3k already . It is up to Upkeeper or Ionics to come up with the solution.
One thing I have learnt never lease anything, it's not worth it on paper.
The thing with gutter clearing with vacs is its still very new. The tooling will improve as more people buy the machine and new tools are invented. Omnipole now have a range of tools which expands every few months, mostly because end users request different tooling for specific problems. They have built me several tools which they now sell. (mostly for the powerpole).
The thing I like with Omnipole is they are helpful. If you have a problem or suggestion they always try to help (in my experience anyway). Ionics (from what I have read) are not very good at customer service. I think the upkeeper will fall behind because of this.
The Omnivac is a British machine, designed and built for Britain and its muddy wet gutters. The company in my opinion has an interest in developing the machine further and they show this with the help and advice they give freely.
I have had a couple of problems with Omnipole products in my past and on both occasions they have resolved them to my complete satisfaction which in my mind make them an excellent company to deal with.
I know I go on a bit but like the saying goes "if it ain't broke don't fix it"