I had my first Complaint about using my new wfp system yesterday, I was cleaning some flats, just 2 storey, and all individual customers (tho, one of the residents collects it for me and I just get it from him.) the complaint was from a ground floor flat, an old(very) lady came out and said she was not happy about all the water on the pavement, this I could almost have understood if it had not been pi**ing it down at the time, anyhow she was adamant that she would do her own from now on even after I explained that I would still be doing the flat above so there would still be water on the pavement.
Quote from: macmac on September 18, 2008, 09:35:55 pmQuote from: YWCS on September 18, 2008, 06:52:43 pmI had my first Complaint about using my new wfp system yesterday, I was cleaning some flats, just 2 storey, and all individual customers (tho, one of the residents collects it for me and I just get it from him.) the complaint was from a ground floor flat, an old(very) lady came out and said she was not happy about all the water on the pavement, this I could almost have understood if it had not been pi**ing it down at the time, anyhow she was adamant that she would do her own from now on even after I explained that I would still be doing the flat above so there would still be water on the pavement.You have no right to pour water on anyone elses property, this can be a problem with flats. What if the bottom flat just cleaned their own windows when you come along & YOUR drips splash all the crap from her sills on to her clean windows? If it was me I'd snap your pole in two!then I'd snap you!
Quote from: YWCS on September 18, 2008, 06:52:43 pmI had my first Complaint about using my new wfp system yesterday, I was cleaning some flats, just 2 storey, and all individual customers (tho, one of the residents collects it for me and I just get it from him.) the complaint was from a ground floor flat, an old(very) lady came out and said she was not happy about all the water on the pavement, this I could almost have understood if it had not been pi**ing it down at the time, anyhow she was adamant that she would do her own from now on even after I explained that I would still be doing the flat above so there would still be water on the pavement.You have no right to pour water on anyone elses property, this can be a problem with flats. What if the bottom flat just cleaned their own windows when you come along & YOUR drips splash all the crap from her sills on to her clean windows? If it was me I'd snap your pole in two!
maybe we should all just sign on. Safety is and always has been of paramount importance to me since I started in business, we have a faultless saftey record and would never dream of leaving an icy pavement anywhere whether elderly people were around or not. the point I was making was that to complain about water on a pavement (note pavement, not her property)during a downpour seems a little bit silly. when talking to the lady, I explained the whole situation to her and treated her with the utmost respect. I left her feeling entirely happy with the situation and how I would progress.