hi paul
ive lost one, but theres a story to that, to long to type, tell ya when we meet up.
the phone speel is nothing, they ring, we say we'll come round to make sure we can clean your carpets safely and the quote is free, then once i'm round there, no bull, just friendly honest banter, and make the complicated, easy to understand.
always do the burn test right in front of them, then just say if it melts its plastic and if it singes its wool, few little jokes then hit them with the quote, always ask them to sit down before i give them the quote, (tongue in cheek), this makes them feel like its going to be really high, and its not, my prices are in between, if they hesitate then its out to the trucky and bingo, bobs your uncle fanny's your aunt. job done.
simple but very effective,
did a £70 quid job today, lounge through diner and narrow landing, (it was an upside down house) gave me £80 and said you worked hard for that, keep the change. and i got a call 2 hours later from one of his friends, did the quote tonight and guess what, yeah you guessed it, BINGOOOOO!
its not all roses here though, i need a lot more work than i'm getting, but it'll come, only been going 9 + weeks, early doors, early doors.
derek