hi there,
we dish out plenty of alcohol at xmas, the weird thing is, that you give a case of wine to a customer service manager, that then gets takem back to the office, and distributed equally through the office,
political correctness has gone mad.
re brown envelopes, never done it, never will, been asked in a roundabout way, but it jut isnt worth it, cause it will come back round and haunt you.
i know its hard but win the business on being professional and deliver the service you say you will, and then build that client relationship.
then you can generate referral business.
regards
martin