this is one thing I had to deal with yesterday and was not even a customer it was next door
My guy was out cleaning yesterday, I got a call on my mobile ranting and raving, could not understand what she was saying, I said" now could you let me know the problem as you are clearly annoyed" I then got my satalite dish aint working
I have called sky and they said there is no problem. So being me I asked if she had switched it off for 2 mins then turned it back on. (falling fuel to the fire I guess) any way "yes I have done that you hit it will you pole and dont say you didnt.
I said I cant of hit it "yes you did dont lie to me".
Me: I have not cleaned your house today
her: no my next door
me: nope I have not cleaned to your next door, maybe it was one of my guys
at this point I am standing down the road from the woman loking up at her satalite dish waving her arms in the air.
her: well it was one of you guys, they will just say they didnt do it, they cleaned next door and hit my dish, what are you going to do.
Me: talk to my guy right now as I am now with the person that cleaned your next doors windows:
Me: did you hit a sky dish Martin next door to number ++
Martin: No why
Me lady going nuts on phone, be honest did you?
Martin: No I didnt I was cleaning next door.
Me: ok, (now takling to lady) No said didnt hit your dish he was cleaning next door.
her: I know it was him.
Me: give me 2 mins I can see you out side your house I will come and look,
I get there and her dish is about 5 meter from windows next door.
Me Hi there what is the problem.
Her: he did it he did it.
Me: Ok how do you think he hit it with his pole?
her: cleaning them top windows on the top floor (2nd floor)
Me: he didnt clean the 2nd floor windows you can see this if you look as they are not wet like the rest.
Her: Oh but........ but he could have still hit it.
Me so what you are saying my guy for no reason would go back to the van get a longer pole come back and then hit your dish so you could not watch tv?
Her: errrm
Me: if we had done any damage we would pay for it to be fixed, I dont know why your dish is not working, and guarentee Martin did not touch your dish.
Her: Sorry
Me: no problem I prefer to sort out problems if they arise, it is better for us all, I am sorry your dish is not working and hope you get it fixed:
Her: thank you and sorry again
Me thats no problem, and if you need a window cleaner we clean next door, here is my card, and I promise if we clean your window we will never touch your dish lol.
Her: lol ok can I call you in a few weeks
Me of cause any time, at least you now know that if ever there is a problem I will always personally come and sort it out.
Her: yes thats very good of you
Me: No problem at all, glad I sorted it out with you, as I would not like you to say un nice things about window washers.
Her: I wont you are very helpful
Me Ok have to go now her is my card hope you get it sorted out.
I have 2 choices there, I was having a very bad day yesterday I could have vented my bad day on her then hung up giving me a bad name, the other is what I done.
Customers/ people can be a nightmare sometimes