[DASERVICES]

This is one for the AWPC and FED

Was doing a bit of research if WFP was banned in Scotland what could the SLWCN do for it's members.

Now we all know if anything happens if the farming industry they get compensated through the farmers union. In order for window cleaners to be compensated I'm sure they would have to be part of an association as they would not deal with individual cases. An association has more power than 100 + lone sole traders shouting for their voices to be heard.

Now each company has a service code which they will not make publicly , as you have to request it. For example if a gas man broke his appointment and you complained over the phone the telephone operator would make up excuses and say sorry. She will not tell you that they have a service code and that you can be compensated if you had a missed appointment. They keep that secret otherwise everyone would be at it.

Now with Councils up in Scotland we are making progress now because we are usuing their service code to good use. The same can be said with water companies they have a sevice code which they have to adhere to. This is to do more with non household customers who they have an obligation to provide a service and if they cannot then they have to pay out compensation.

Now I may be wrong on this but if you are paying water rates as a domestic customer then there is no chance of you being compensated as you are classed as a householder. If you were paying business rates then you may be covered.

Don't know if you have looked into this yet but should window cleaners be paying business rates to be covered under their water boards service code. You also have to be aware that each company has a different service code and there may be set criterias to get compensation , for example be part of a trade association etc..

Worth looking into and not leaving it late at the last moment.

Doug

[DASERVICES]

And those of you who have low pressure bet you did not know that there was a service code for this as well 

Low water pressure
We aim to maintain your water pressure so that it does not fall below our normal standard.  If the water pressure at the end of our pipes (which usually end at the boundary stop tap or edge of the street) falls below a level which will deliver ‘seven metres static head,’ in other words, 70% of our normal minimum level of service, you can claim £25.  As a guide, if you have a suitable single service pipe, the first tap in your home should be able to fill a 4.5 litre/one gallon bucket in 30 seconds with all the other taps and appliances turned off.

To qualify for a payment you must have experienced loss of pressure twice in a 28 day period, on each occasion lasting more than one hour.  You can only make one claim in any financial year.

This guarantee does not apply if the low pressure was caused by work we have to do to our supply network or if drought conditions cause interruptions or the supply to be cut off.

This is from Thames water.