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davids3511

  • Posts: 2506
Lost a customer today....
« on: October 20, 2007, 02:57:11 pm »
Got a cheque in the post for a new customer today with  little note to say that they didn't see my price of £17.00 compared to their old cleaners price of £4.50 as value for money!! Big detached house with conservatory. We do offer a 24hour guarantee of our work and supply a number to contact us on should there be a problem which they didn't use so I am assuming it wasn't a quality of work issue.

On the bright side, I seem to have hit a sweet spot area that hasn't seena cleaner in months. Leafletted on mon/tue/wed and there were 30 leaflets in the wndows looking for a quote. Say about half them this morning and have 14 new customers so far with another 14 still to see.

One door closes and another opens and all that.


macmac

Re: Lost a customer today....
« Reply #1 on: October 20, 2007, 03:32:17 pm »
4.50 is just rediculous ::) no wonder he stopped cleaning them :D
It can be a problem when following a cheap w/c, when they quote their last w/c's price i just say "that's why he no longer comes" :D

tony

Paul Coleman

Re: Lost a customer today....
« Reply #2 on: October 20, 2007, 04:35:51 pm »
4.50 is just rediculous ::) no wonder he stopped cleaning them :D
It can be a problem when following a cheap w/c, when they quote their last w/c's price i just say "that's why he no longer comes" :D

tony

If they seem like they have a sense of humour, I sometimes say that he must have stopped coming due to bankruptcy.

brightnclean

  • Posts: 592
Re: Lost a customer today....
« Reply #3 on: October 20, 2007, 04:37:14 pm »
This is exactly why I always charge more for 1st cleans.

You got used on that one.

On the bright side like you say all that new work  :)

Isn't it funny how it is so easy to be affected by the odd bit of c+ap?   ???

davids3511

  • Posts: 2506
Re: Lost a customer today....
« Reply #4 on: October 20, 2007, 04:50:36 pm »
This is exactly why I always charge more for 1st cleans.

You got used on that one.

On the bright side like you say all that new work  :)

Isn't it funny how it is so easy to be affected by the odd bit of c+ap?   ???

I know I got used and it niggles me to be honest even though I have got so much new custom today, it is the one I lost that is in the back of my mind.

They will have trouble getting another, I spoke to two of the other cleaners in that area and they both have closed books. I know what I will say if they ask me again. £40.00 for the first clean and £20 every month onwards.

simon knight

Re: Lost a customer today....
« Reply #5 on: October 20, 2007, 05:33:25 pm »

Fact is there are 2 types of w/c:

1).  Part time, semi-retired looking for a bit of beer money and an excuse to get away from the Missus for a few hours a day. This chappie can charge whatever he likes...5, 6 or 7 £ph...makes no difference to him because he's set-up financially already.

2). The likes of us for who w/c is our mainstream income and without it we'd be...well frankly...f##ked!  Us lesser mortals need to charge a realistic rate.

I do sometimes get surprised at how much other w/c'ers seem to charge (get away with) but on the other hand it's a buyers market and the customer does have a choice (and don't kid yerselves they don't!!!).

I live in a fairly affluent part of London and £25ph is about the most I can get away with on a bi-monthly basis...and fortunately I can live with this.

Those who live in areas (where the people still point at aeroplanes) and say they're on £50ph are quite frankly bullshi##ers.

NWH

  • Posts: 16952
Re: Lost a customer today....
« Reply #6 on: October 20, 2007, 05:36:09 pm »
Are you saying that £50 an hour can`t be acheived then Simon?

Dean Aspects

  • Posts: 1786
Re: Lost a customer today....
« Reply #7 on: October 20, 2007, 05:38:43 pm »


Those who live in areas (where the people still point at aeroplanes) and say they're on £50ph are quite frankly bullshi##ers.
I have a small portion of work that i can earn £50per hour but it is only small more typically its £35per hr and judgeing by the prices sometimes quoted on here i am underpriced so with careful planning and creaming off i dont see why £50per hr cannot be earned

Dean

Paul Coleman

Re: Lost a customer today....
« Reply #8 on: October 20, 2007, 06:02:18 pm »


Those who live in areas (where the people still point at aeroplanes) and say they're on £50ph are quite frankly bullshi##ers.
I have a small portion of work that i can earn £50per hour but it is only small more typically its £35per hr and judgeing by the prices sometimes quoted on here i am underpriced so with careful planning and creaming off i dont see why £50per hr cannot be earned

Dean

Absolutely.  I have small pockets of work where I can hit £1 a minute - e.g £32 job done in 30 minutes.  I have a few of that sort of size and time.  There's no reason why I couldn't fine tune my round so that most of it would be like that.  Of course it would take a very long time and I would have to be a bit brutal with dropping lower paid work but it could be done IMO.
Of course, being based near Gatwick, there are quite a few around here who point at planes  :)

simon knight

Re: Lost a customer today....
« Reply #9 on: October 20, 2007, 06:13:47 pm »

£50PH = £100K per annum...very very few are on that!

We all have jobs that earn £10 for 10 mins work (£60ph)...but they're the exception and you'd be forever and a day tuning your round to that degree. So in general I'd say to NWH, correct, £50ph is not attainable for the vast majority of w/c'ers

Re: Lost a customer today....
« Reply #10 on: October 20, 2007, 08:06:29 pm »

£50PH = £100K per annum...very very few are on that!

We all have jobs that earn £10 for 10 mins work (£60ph)...but they're the exception and you'd be forever and a day tuning your round to that degree. So in general I'd say to NWH, correct, £50ph is not attainable for the vast majority of w/c'ers
Hi Simon I have to disagree with what you are writting what it should say is in your opinion people cant earn that because many do and many earn alot more.
I am guessing what you are saying is you cant earn that, but if you changed the way you think you maybe you could earn alot more this is my opinion (I could well be wrong but thats the way I think ;) and please dont take offence to me saying this as it was not intended to be offensive in anyway

mike richardson

  • Posts: 259
Re: Lost a customer today....
« Reply #11 on: October 20, 2007, 08:12:37 pm »
i have a few where i earn £50 per hour but not a lot

most are about £20-£25 per hour per man

luckely there are 2 of us sometimes 3

so earning are ok lol

LWC

  • Posts: 6824
Re: Lost a customer today....
« Reply #12 on: October 20, 2007, 08:32:11 pm »
so they accepted your price then changed theyre minds

this en rages me, why acccept it in the first place. i see em coming,  for example ill say £20 and i can see it in there face, i always say your welcome to find another quote. then the old my last cleaner charged £5...hmmmm and where is he now? goes down well

mike richardson

  • Posts: 259
Re: Lost a customer today....
« Reply #13 on: October 20, 2007, 08:37:12 pm »
i got 4 new ones yesterday in a new area was asked by them to go & price was about 25% dearer than old cleaner who

(fell from ladder)

silly man get a wfp lol

said he came back twice then aint been for 4 mnths

they said they dont have a contact number for him or an address

wot is wrong with these window cleaners the 1st thing i do is give the customers all my details

so they have no reason to say we cudent contact you so we got some body else ???

macmac

Re: Lost a customer today....
« Reply #14 on: October 20, 2007, 11:40:15 pm »

£50PH = £100K per annum...very very few are on that!

We all have jobs that earn £10 for 10 mins work (£60ph)...but they're the exception and you'd be forever and a day tuning your round to that degree. So in general I'd say to NWH, correct, £50ph is not attainable for the vast majority of w/c'ers

I agree with that, it's better to be realistic than dream. most people could quote a job or two at 50ph but how many can quote a 100% round at it. none. ;)

tony

Dean Aspects

  • Posts: 1786
Re: Lost a customer today....
« Reply #15 on: October 20, 2007, 11:51:16 pm »

£50PH = £100K per annum...very very few are on that!

We all have jobs that earn £10 for 10 mins work (£60ph)...but they're the exception and you'd be forever and a day tuning your round to that degree. So in general I'd say to NWH, correct, £50ph is not attainable for the vast majority of w/c'ers

I agree with that, it's better to be realistic than dream. most people could quote a job or two at 50ph but how many can quote a 100% round at it. none. ;)

tony

All my new work is quoted at £50-£60 per hr as i am full up with work and simply do not need it so if people want my service then they have to pay a premium for it
Eventually i want at least 75% of my round to be at this figure although i do realise it will take time and a certain level of cold heartedness but definately acheiveable well thats the plan anyway

Dean