Took back my sons hired DVD's last night to Blockbuster Video store and as I walked in I picked up that distinctive smell, we all know the one wet carpet,moist air.
Bent down touched the floor sure enough very wet carpet tiles. Decided then to have a wander around store inspecting the cleaning ( sad I know but we can't help ourselves can we :
).
Right here goes:
They had basically
washed the carpet using TM system (before all you TM users start, no this is no pop at you as these guys clearly had no idea how to use the system unlike all of you who I know are utter professionals, Phew
) pushing the soil around the store up to the edges and against doors.Brown marks every where, no distinct difference in appearance what so ever to pre cleaning.The smell was hanging in the damp air,the carpets were still wet,the waste had been thrown out the front door which was still there and foaming up in the rain.The entrance was a slip hazard as were the carpets due to obviously incorrect cleaning solution.The manager and his assistants were totally disgusted with the whole operation which had been carried out at 10am that morning (I was in there at 8.30pm) and could not understand why the carpets were still so damp and had in his opinion made the store not only appear but also smell worse than if they had just left it alone
This was the
first clean on the carpet tiles carried out on a national contract no doubt, as the manager had no say over the operation at all.
Beggars belief that contracts,regardless of cost is giving to such companies who operators clearly have no idea how to clean (rush in and rush out) and use the wrong methods of cleaning.
As far as Blockbusters are (should be) concerned this is money (literally) down the drain as this company are getting paid for a non service.As for the cleaners, don't suppose they care one jot. It's splash, then dash onto the next one.