As i wrote on here once before my comments were taken off aswell.
I had my T/M fitted 15 months ago ive done over a 1000 hrs on it with one fan belt snapping and a pressure water boosting kit being damaged by myself, a thermostat has just been replaced, woodbridge sent it down free of charge (even thou im out of warranty).
When i had my T/M fitted in Jan 06 the finance company messed up with payment and were not back to work untill the next day. This could have been very embarassing for myself but Woodbridge were very understanding and let me drive off home to the S/West with £13,000 + of their equipment in my van and unpaid for.
Would you let someone drive off with £13,000 + of your money only meeting them once before. (I DONT THINK SO)
I hope your Prochem is reliable as my Woodbridge has been so far with the hours used, I dont mean to be biast but i find it difficult to understand when people slag of Woodbridge constantly after i have had such a good service from them. As for Altec i have 2 proffessional plus and a millennium altec which were ok in their time but i have to say im glad i didnt buy their Steamway because they have dropped it and their customers too, as they are unable to get the parts for the machine now, So the service they supply is not that good afterall, ask the people with Steamway T/M's.