If the customer requires a synthetic smell, you may as well use chemicals for the whole process, rather than mixing and matching natural and chemical products.
What are microsplitters if they're not chemicals :
? For years we've been sold phosphate-based microsplitters on the basis that they're detergent-free i.e. don't contain surfactants. Now we're being sold phosphate-free microsplitters that are made almost completey from surfactants - it's all just marketing!
I use microsplitters when I can because it's easy, and I use Fibre and Fabric rinse because I believe it reduces the risk of dye migration and because it smells nice.
If customers don't want a nice smell, then why do practically all household cleaners contain a perfume, and why is the market for air fresheners so huge. Ask yourself this: Does the smell of damp wool make customer think 'mmm, what a lovely clean carpet', or do they think, 'mmm I hope that goes away soon'?