[Bonzer]

I had an annoying incident with my first week of WFP last week. I did the newish french doors (upvc) but didn't notice the seal at the bottom was dodgy. The water filled up the gulley quicker than the drainage holes could cope with and flowed inside the living room onto the laminate floor. I didn't realise this had happened until I got a phone call from the customer that evening. I was collecting in the area and went straight round.

The customer said there was a puddle of water when they got home. The water had been drying during the day because of the heat but in a few places the boards had slightly raised where they butt up to one another. He said that if it didn't get any worse he wasn't too worried but I got a call the other night saying that although it hadn't got much worse, they had raised a bit more and because it's around their dining table he was worried about the chairs chipping the wood. Anyway, he's got in touch with his home insurance and they are sending someone to look at it. He had to give them my name. I told him I would pay his excess but here's the stupid thing............I, at the time, wasn't insured. Now I know I'll get flamed for being a cowboy etc etc, but I have since got insurance.

Can his home insurance company try to get the money for the cost of his claim out of me?

Lessons learned ----  going into WFP? Get insurance!!!

[steve m]

wouldnt have thuoght so.if the windows weren't faulty the water wouldnt have entered, and theres also the argument of rainwater doing the damage

[pjulk]

I told him I would pay his excess but here's the stupid

This is what i wouldn't have done unless it was a huge job.
It obviose the window were faulty how were you to know they would leak, Windows are supposed to keep water out so have not been fitted properly in the first place.

I don't think you will have anything to worry about as its not your fault.

If the insurance company does contact you explain that the windows are faulty and you are not to know unless the home owner points it out to you.

Paul

[ok cleaning]

trad or wfp or any other job insurance is must must must cost u but pays it beck again n again .

[jeff1]

No matter if its your fault or not, NEVER ever admit liability
 

[Davie T]

As jeff1 says, " never admit liability".  This of course is applicable if you are in a bump with your vehicle.   Advice given to me years ago was :- If an accident is your fault, move your vehicle ASAP before the police have a chance to take measurements etc. and if it not your fault, get independant witnesses before exchanging names & addresses.

[gaza]

Ive had people blame me for getting water in their windows [misting] I told them it was like a fence try claiming cus its blown down with the fence rotting at the base,
so if the windows are faulty no claim against you as far as I can see.


 gaza

[EasyClean]

This message is for Gaza in the article above regarding misty windows. I agree with Gaza, if their windows are misting up and they (the customer) are blaming you for the state of their windows, then they are the ones at fault because the seals on their windows are to put it politely 'KNACKERED' and it's time for them to replace the sealed units. UPVC units are only guaranteed for 10 years and wooden framed ones for 5 years. Having said that I've come across some that are so poorly fabricated from the manufacturers they don't last a year as the workmanship is so shoddy. What a lot of customers don't thankfully realise is that traditional window cleaners using inappropiate washing up liquids, i.e. 'fairy liquid', etc (not gg3, gg4, etc) are actually contributing minutely to partially damaging some rubber seals on the window frames as this perishes some  inappropiate rubbers fitted over a long period of time

[Londoner]

Just as a side issue. I have gone back to doing big french windows trad. Not for the reason of leaks but just because its hard work doing large areas with wfp and it uses a lot of water.
Using pure water and sqeegie off on french windows and big picture windows is definitly better and quicker.

[steve m]

just a thought, but if the doors are'newish' as you say and the seal is faulty,as they normally have a 10 year guarantee( used to fit double glazing years ago) its down to the winow companies warreny/insurance to sort the floor - no dodgy seal, no knackered floor